Many online casinos use chatbots on various platforms. People who interact with them feel like they were chatting with a human customer service representative. Also, the chatbots make sure players get quick answers to frequently asked questions. However, there are other things chatbots can do for online casinos.
We look at different chatbots used by casino operators and how they help in the daily operations of the online gambling platform. Below are some types of bots used on online casinos.
When becoming a bookmaker, you need to know what’s available for you. When it comes to chatbots, there are several types that you can use for an online sportsbook and casino. The first one is command-based bots.
Command-based chatbots need a database of questions and the answers that go with them. This kind of bot can only answer questions that are like ones that have already been programmed. It’s like typing a question into a search engine. A search engine like Google can only give you results that closely match what you’re looking for. In the same way, a chatbot that works with commands can’t answer questions that don’t match the ones it already knows. If this chatbot doesn’t understand the question, it can ask a customer service representative from a pay per head bookie to help.
If you want something more advanced, you can use bots with artificial intelligence. A chatbot that uses artificial intelligence (AI) doesn’t need to have questions and answers already set up. You can even ask the chatbot questions that aren’t clear and get a good answer. Also, the chatbot uses natural language processing, an area of deep learning, to give responses that sound like they were made by a person. Like other machine learning algorithms, chatbots get better as they get more and more data to learn from. So, they are a good addition to a pay per head bookie platform.